Contact

Help in case of problems

Please first check whether the online help for RTFC contains an answer to your questions. You can access context-sensitive help with <F1> from the RTFC graphical interface.

If you purchased RTFC when you purchased a Braille printer or daisy player, please contact the respective provider. We generally do not offer support for Braille printers, daisy players and specially adapted OEM versions. Our dealers and OEM partners are at your disposal for this purpose. This can result in different additional costs depending on the provider.

In all other cases, please feel free to contact us. We offer free support for registered users within the legal warranty period of 2 years. The free support does not include on-site service, training or other services such as assistance with individual adjustments, maintenance of pronunciation dictionaries or support for third-party products. If the purchase date is more than 2 years ago, the support is subject to a fee of €20.00 per quarter of an hour or part thereof. In return, you will receive competent help - if we cannot help you, you will not pay anything.

E-mail:

kontakt@rtfc.de

Tel. +49 7152 3542027 (Fridays from 9:00 to 16:00)

RTFC News

Do you already know our newsletter? With RTFC News, we are happy to inform you about updates and news about RTFC, as well as interesting facts about accessible documents, Braille and digital audio books. This will also provide you with helpful tips for using the software, as well as announcements of training courses on RTFC.

If you would like to subscribe to RTFC News or no longer wish to receive it, please let us know by sending a short message to

kontakt@rtfc.de .

Change history of the Braille module