Privacy Policy 

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Privacy Policy

Information pursuant to Articles 13 and 14 of the European Global Data Protection Regulation (EU GDPR) and the German Federal Data Protection Act ("Bundesdatenschutzgesetz" DE BDSG), as well as the German Telemedia Act ("Telemediengesetz" TMG) on the processing of personal data.

We would like to inform you about the processing of your data on our websites and within our business processes. The Lawful and fair processing of your data is important to us. When you purchase one of our products or use one of our services, a business relationship is established that requires us to store some of your personal data. Here you can find out which data we collect for what purposes and what are your rights as a data subject.

The current version of this privacy policy can be found on the Internet at:

[Internet] www.rtfc.eu/privacy.html

Name and contact details of the controller
Wolfgang Hubert

Dipl.-Ing. (FH)

Aichinger Str. 31

71277 Rutesheim

Germany

+49 7152 3542027

[eMail] kontakt@rtfc.eu

[Internet] www.rtfc.eu

If you have any questions about our privacy policy, please feel free to contact us at any time using these contact details.

Purpose and legal basis for processing
Our websites do not require the entry of personal data. Likewise, we do not use cookies or third-party analysis tools. Your data is stored by us solely for the purpose of processing orders and the associated license management, services, training, technical assistance or consulting, as well as for sending our newsletter:

  1. Usage data
    Whenever our web pages are accessed and when a file is downloaded, general data is automatically stored in a log file. The storage serves to protect our legitimate interests in the context of copyright (copy protection), as well as for statistical purposes and in exceptional cases to report criminal offences (Article 6(1) b), e) and f) EU GDPR).

    In detail, the following data record is stored about each download:

    1. name of the retrieved file
    2. date and time of the retrieval
    3. amount of data transmitted
    4. the success status of the download
    5. description of the accessing program (in case of a download by our software this description contains a pseudonym for the licensee)
    6. the operating system used
    7. the IP address of the respective Internet connection used

  2. Orders and services
    In order for us to fulfill your order and send you an invoice or reminder, we need your master data, i.e. name, address, phone number and e-mail address. In addition, we store which of our products you have purchased and when and also which of our services you have used.
    Software distribution and invoicing is done in electronic form.
    In case of bad debts, we always try to find an amicable solution. If this fails, we will transmit your data to the portal [Internet] www.online-mahnantrag.de for the initiation of legal dunning proceedings.
  3. License management
    In order to generate a personal license key for our software we store your full name, as well as zip code and city. The license key contains this data in pseudonymized form, so that we can identify you as a registered user of our software.
    You will receive the license key by e-mail after checking your order, in exceptional cases also by printed mail.
    When downloading files such as dictionaries and updates or information about their availability within our software, the pseudonym serves to authenticate the download. If you share dictionary files and exception lists with other users and send them to us by e-mail, it is used to identify you as a legitimized sender.
  4. Trainings
    If you make use of one of our training courses, in addition to your master data we may also collect information on the intended use of our software, your previous knowledge, your need for assistance and the requirement profile of your employer.
  5. Technical assistance and consulting
    In order to offer you advise and help for problems, we need information about your system environment (the program versions of Windows, Office products and RTFC software), third-party programs that may interact with the RTFC software, your hardware (computer architecture, Braille printer or Daisy player), as well as detailed information about your requirements and approach.
    For this purpose, we usually take a phone log.
    If we need one of your documents to diagnose a problem, it is up to you to send us any documents. We ask you to ensure compliance with the EU GDPR, the DE BDSG and the TMG yourself.
  6. Sending our newsletter
    If you would like to subscribe to our newsletter, we only need your e-mail address. Providing your name or other data is voluntary. You decide how to send us this data. You will then receive a confirmation mail to ensure your consent and identity and to prevent misuse (double opt-in procedure). If you do not reply to the confirmation mail, your e-mail address will be deleted again.

If you use one of our software products, you are bound by the terms of our license agreement, which you can read in advance on the Internet.

[Internet] www.rtfc.eu/license.html

We will also be happy to send you these terms upon request.

Your data is processed on the basis of commercial, tax and copyright law, as well as other legal provisions applicable in Germany and the European Union. If the processing is not legitimized by a legal provision, it is carried out in accordance with Article 6(1) a) EU GDPR on the basis of your express consent.

In individual cases, we transmit your data to other recipients with legitimate interest, provided this is permitted by law or if you have consented to a transmission. If you have consented, we may also use your data for purposes other than those stated here. You will receive information about this, if applicable, at the time the data is collected.

Note: 
if you send us confidential data (e.g. personal data according to Article 4 EU GDPR), do not simply use an e-mail to do so. In addition, use a state of the art encryption method. E-mail communication has security gaps which mean that data confidentiality cannot be guaranteed. Security experts therefore like to compare e-mails with postcards, which can be read effortlessly by any postman.

Recipients of your data
You can order our products directly from us or through a reseller or OEM partner. Likewise, you can receive assistance and consulting services through a dealer, supplier or service provider commissioned by us. In the course of this cooperation, it may be necessary to exchange personal data. In doing so, we respect your interests worthy of protection and follow the principle of data minimization.

When you purchase the right to use our software, you will receive a personal license key that identifies you or your institution as a registered user. The license key must be entered to match your name when installing the software, otherwise you will not be able to use it (copy protection). We share this license data with dealers, suppliers or service providers if it is necessary to fulfill your orders. Please refer to our overview of dealers and OEM partners on our website.

Third-party products that are included in our software are also subject to intellectual property rights. In these cases, we have acquired the rights to use the third-party products and are entitled to authorize our customers to use the software. This may require to pass on your license data to the respective license owner. Please refer to our copyright notices on the Internet and in the respective product documentation.

Notes: 
for customers from Switzerland, we may also transmit the data mentioned here to dealers and service providers in Switzerland.

There is no transmission of data to other recipients or international organizations outside the EU, unless there is a legal obligation to do so (Article 6(1) e) EU GDPR).

Name and contact details of processors
To ensure legal certainty in the processing of your data on our websites, we have concluded a data processing agreement (DPA) with our web service provider.

Authorized processor within the meaning of Article 28 EU GDPR is:

IONOS SE

Elgendorfer Str. 57

56410 Montabaur

Germany

We have concluded a data processing agreement for marketing and downloading the RTFC Translator app with Apple. The general terms and conditions for the Apple App Store apply.

Authorized processor within the meaning of Article 28 EU GDPR is:

Apple Distribution International Ltd.

Hollyhill Industrial Estate

Hollyhill

Cork

Republic of Ireland

For information on accessing and handling customer data by Apple see:

[Internet] www.apple.com/legal/privacy/en-ww/governance/

Duration of storage
We store your data only as long as is necessary for our business relationship and in accordance with legal requirements. Access logs of our websites and downloads are automatically deleted after three months. Tax-relevant data such as invoices are only deleted after ten years due to legal retention periods. Service or maintenance contracts that you personally conclude with us may be stored for longer than ten years due to the duration of the contract and limitation periods.

Note: 
we would like to draw your attention to the fact that an expressly requested erasure of your data can lead to the fact that we can no longer offer you discounted updates or services. In this case, you will have to prove yourself that you are the legal user of our software and when you acquired the right to use it.

Information about your rights
You have the right to ...

  • access personal data that have been collected concerning you (Article 15EU GDPR)
  • Obtain the rectification of inaccurate or completion of incomplete personal data (Article 16 EU GDPR)
  • Obtain the erasure of personal data (Article 17 EU GDPR)
  • Temporarily restrict the processing of your personal data (Article 18 EU GDPR)
  • Receive your personal data for transmission to another controller (Article 20 EU GDPR)
  • Object to the processing of your personal data (Article 21 EU GDPR).

If you wish to exercise any of your rights, please feel free to contact us at any time using the contact details above and we will take care of it.

Data protection supervisory authority
You have the right to contact the competent supervisory authority if you believe that the processing of your personal data is not lawful or fair.

The address of the supervisory authority responsible for us is:

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit

Baden-Württemberg

Postfach 10 29 32

70025 Stuttgart

Germany

- or -

Königstr. 10a

70173 Stuttgart

Germany

+49 711 615541-0

[eMail] poststelle@lfdi.bwl.de

[Internet] www.baden-wuerttemberg.datenschutz.de

Created: 2021/15/10 09:00   Updated: 2023/12/05 12:00
Author: Dipl.-Ing. (FH) W. Hubert
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